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HelpSomething's not workingA volunteer can't find where to sign in

A volunteer can't find where to sign in

Volunteers sign in with the same email address the organization added them with, and their shifts are in their volunteer portal.

Updated October 20262 min readFor volunteers and the people who help them
Where volunteers go

The volunteer portal is at app.donewithember.com/portal. It shows your shifts and hours for every organization you volunteer with.

Sign in as a volunteer

  1. Use the email the organization added you with

    Your invitation email names it. Another address will not find your shifts.

  2. Go to the sign-in page

    Open app.donewithember.com/login, enter that email and press Email me a sign-in link.

  3. Open the link in the email

    Ember takes you to your volunteer portal.

  4. Finish your profile

    The first time, the portal asks what you would like to help with and when you are usually free.

If it says No account for that email yet

If the organization added you in Volunteers and you have never used Ember, the sign-in page says this. Do this once:

  1. Create an account with the same email

    Go to donewithember.com/signup and enter the email the organization added you with.

  2. Skip the questions about starting an organization

    When Ember asks about your organization, go to app.donewithember.com/portal instead.

  3. Confirm your email

    Open the link in the welcome email to confirm your address. Your shifts appear in the portal once you do. Confirm within 48 hours, or your account locks until you do.

Common questions

I signed in but my shifts aren't there.

Check you signed in with the exact email the organization added you with. If they signed you up under a different address, ask them which one they used.

I signed up on the organization's page. Do I need an account?

No. Signing up for a shift through a public page needs no account. You only need one to use the volunteer portal.

I'm on the page about starting a nonprofit. Where are my shifts?

Go to app.donewithember.com/portal. That page is for people setting up a new organization.

Related

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