HelpYour accountConfirm your email

Confirm your email

A new account goes straight into Ember, then confirms its email address within 48 hours. Press the button in your welcome email, then Confirm my email.

Updated September 20262 min readFor new accounts
The short version

Open the email Welcome to Ember: confirm your email and press its button, then press Confirm my email. It works on any device, even one you are not signed in on.

Confirm your email

  1. Open your welcome email

    It was sent the moment you signed up. If it is not in your inbox, look in spam or promotions and search for Ember.

  2. Press the button in the email

    A page opens that says Confirm your email.

  3. Press Confirm my email

    You see Your email is confirmed. The banner in Ember goes away.

What waits until you confirm

You can set up your organization, turn on apps and do everyday work straight away. These wait, and say Confirm your email first if you try them:

  • Inviting teammates, board members or volunteers with an email address
  • Putting your website live, publishing a report, or issuing a volunteer's letter
  • Paying by card or asking for an invoice

Emails Ember would send to other people for you, such as board packets and shift notices, are skipped until you confirm. They are not sent later.

If the 48 hours run out

Ember shows Confirm your email to keep going. instead of your work. Nothing is deleted. The button in your welcome email works for 30 days after you sign up, and confirming opens everything again straight away. Or press Sign in again, then Email me a sign-in link. Signing in with that link confirms your email too.

Common questions

I can't find the welcome email.

Search every folder for Ember. If it is gone, sign in again from the sign-in page. Signing in with the link Ember emails you confirms your address too.

The confirm page says the link has expired.

Sign in from the sign-in page instead. Signing in with the emailed link confirms your email.

Do I need to be signed in to confirm?

No. The button works on any device, and it does not sign you in. It only confirms the address.

Does everyone have to confirm?

Only accounts that went straight in when they signed up. If your account came from an invitation link, or you signed in with an emailed link, it is already confirmed.

Related

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